Terms and Conditions:

Stock and Pricing:
Spa Factory Seconds is a division of Spa-Rite Spas. All the Spa Factory Seconds spas and swim spas that we have available are sold as Factory Blemished (SECONDS), EX DISPLAY, PRE LOVED, REFURBISHED or in some cases NEW SPAS. All spas and swim spas include a warranty. All portable spas are supplied with aluminium braced self draining lockable hardcovers.
Our stock changes on a daily basis. Prices are subject to change without notice depending on current promotions. All spas ordered online are to be paid in full at point of sale.
If we have ran out of the spa you are after on selected models, we have a ‘Re Stock’ button. To see when we have more of these spas available fill in your details, this includes: Name, Email, Phone, Suburb, Spa Name and Spa Colour. Once we have more stock on order or in stock that meets your requirements you will be notified by email.
As seconds are very sought after spas, stock is always limited. Many of the seconds are so because they have a slight colour difference from manufacturing. They often look so similar to a standard spa, but only when we point out the difference do you see it.

Delivery:
Upon ordering your spa from Spa Factory Seconds there will be an option of either pickup or delivery of your spa.

Pickup:
If you would like to pickup your spa please tick box required. Once your order has been processed we will call you and arrange a time and date that suits you for pickup. Please note up to 5 days notice prior to pickup is required for all spas sold.

Delivery:
If you would like your spa delivered please tick box required. In the comments section please add timeframe of when you would like your spa delivered. Please note pricing on website does not include delivery. Delivery price is subject to access.
Once your order has been processed we will call you and provide a quote for your spa delivery (unless otherwise requested). Delivery price is subject to access and location.
Once delivery price is accepted we require payment in full. Once payment is received we will book your delivery in for a day and time that suits you. Spa Factory Seconds will not be held accountable for late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. At point of order please enter your correct delivery address. Spa Factory Seconds can not be held responsible for incorrectly entered delivery addresses.
All spas and swim spas delivered must comply with local Pool and Spa regulations. It is the purchaser’s responsibility to organize the permit and safety barrier for their spa. Spa Factory Seconds offers a contractor referral service for permits and on site works. If you require this service please tick these options at point of sale. Once your order has been processed the relevant trades people will contact you re work required.

Payment:

Online Orders:
All Paypal orders placed online do not include delivery. If you would like your spa delivered please request a delivery quote before placing an online order by contacting us.

Phone Orders:
If you would like more details on a spa or do not want to buy online, you can order a spa over the phone. All phone orders require a 20% deposit.
Balance of spa payment can be made via Direct Deposit.
Other payment options include the below. Please note you will need to come to our showroom to pay via below methods.
· Bank Cheque (Allow 5 days to clear prior to delivery)
· Cash
· Visa and Master Card (2% surcharge) IN STORE ONLY (Can not be done over phone)

Cancellation:
If you would like to cancel your spa order please note we charge a 20% cancellation fee of the spa purchase price. Cancellation of spa must be made in writing via our contact page.

Please note cancellations can take up to 14 days to process.